What to Do If Your RC Airplane Arrives with Missing Parts or Damage

Introduction

If your RC airplane arrives damaged or appears to be missing parts, follow the steps below right away to help us review the issue and find the fastest resolution. Acting quickly and keeping all packaging materials can make it easier to determine whether replacement parts, a return, or another solution is needed.

Signs of a shipping issue

You may need to contact support if you notice any of the following when opening your order:

• Visible damage to the airplane, fuselage, wings, landing gear, or other components
• Missing hardware, electronics, decals, or assembly parts
• Damaged inner packaging, crushed boxes, or torn inserts
• Signs that the package was opened, resealed, or mishandled during transit

What to do first

1. Stop assembly immediately.

2. Keep all packaging materials, including the box, inserts, protective wrapping, and any damaged components.

3. Take clear photos of the item, the packaging, the shipping label, and the missing or damaged parts.

4. Do not discard any parts or packaging until support has reviewed the issue.

How to contact support

Contact support right away with your order number and photos so we can review the issue. Include a brief description of what is missing or damaged and whether the item has been assembled or used.

When you reach out, please include:

• Your order number
• Clear photos of the box, inserts, shipping label, and product damage or missing parts
• A short explanation of the issue
• Any relevant delivery details, such as visible package damage on arrival

Possible resolutions

After we review your photos and order details, we will help determine the fastest resolution based on the situation. Possible outcomes may include:

• Replacement parts
• A return or exchange
• Another solution based on the issue and product availability

Tips for faster resolution

• Report the issue as soon as you discover it
• Keep the original packaging until the case is resolved
• Provide clear, well-lit photos from multiple angles
• Include all requested order and delivery details in your first message

Additional information

If you are unsure whether a part is missing or simply packed in a separate compartment, check all inserts and protective materials before contacting support. If you still cannot locate the part, send us photos and we will help confirm the next step.

For the quickest help, contact support before attempting repairs, substitutions, or assembly changes.